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Shipping costs for the UK are £3.95
Shipping costs for Europe are £4.50
Shipping costs for the rest of the world are £8
We reserve the right to charge additional postage for larger orders to europe or the rest of the world, any extra charge would be at cost.
All orders placed with SWAG are shipped using Royal mails 1st class service, for international orders we use Royal Mail’s International Standard service.
We aim to ship orders within 3 working days. If your order has items with specific colour choices, and during our busier times, please allow 5-7 working days for orders to be shipped. Products are handmade to order and this is why completion time is a little longer as you are ordering a bespoke product.
Once shipped your order should be with you in 1-2 working days for UK orders and longer for Europe or the rest of the world, based on Royal Mail service information.
Covid-19 update: We have experienced some quite long days from Royal Mail recently. If you have allowed for the 10 working days as above please contact us and we will let you know when your order was shipped. Please do not contact us before this time period as it is likely held up with Royal Mail and unfortunately there is nothing we can do about this.
As of the 21/05/20 we will be posting out orders twice a week: Tuesday and Friday. This is to try and minimise our risk and restricting the times we are going to the Post Office.
You may also choose to collect your order from us at an agility show we are attending free of charge, please see the shows page and choose collect at show during checkout.
Has my order been lost in the post? - Royal mail ask for 10 working days from the due by date before claims for lost items can be made. Therefore we have to wait until this time before we can offer a refund or replacement item.
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