Everything for agility and active dogs!

Terms & Conditions

Here at S.W.A.G we aim for complete customer satisfaction.
If however you do have a problem with any aspect of our business please contact us for prompt action.
To contact us:

We are an internet based company so for the fastest response please email us at southwestagilitygoods@mail.com or use the contact form on the website.

You can also contact us between 9.00 AM and 3PM Monday – Friday on +44 (0)1579 383988.

All goods remain the property of S.W.A.G until payment has been received.

Whilst every effort is taken by us (South west Agility Goods) to ensure all of our products are safe for use in their intended application, we will not accept responsibility for any damage, injury or otherwise caused by the use of our products.

Payment

For ease of use our website has an integrated shopping cart. Items can be selected from our online shop which will be placed in a shopping cart. When you are ready to place the order to the checkout, you will be taken through the checkout process then taken to a PayPal payment page. Here you can choose to pay with a PayPal account or pay by card.

All payments are made using a secure server making your details 100% safe and ensuring your peace of mind.

Returns and refunds

Returns must be received within 28 days (starting 2 working days after your order is dispatched to a UK address or 5 working days for orders dispatched outside of the UK). These items must be returned in a resalable condition with all packaging where applicable, except where a product is faulty.

Please ensure you have proof of postage if you are returning an item to us, we will not be able to offer a refund on items we do not receive that have no proof of postage. We will not accept returns outside of 28 days for refunds or faulty items.

Where an exchange is requested you will not be required to pay a delivery fee for the dispatch of your replacement item, assuming the postage cost is the same as your original order. Exchanges will only be dispatched upon payment of the difference and/or the unwanted item where applicable.

Where a refund is requested we will refund the original delivery. If it is due to a faulty item only and the entire order is being returned. If you are returning a faulty item we will cover the cost of return postage.

All refunds will be credited to the original payment method and can take up to 5 working days to show on your statement.